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TrueStudio Shield User Guide

Last updated 26AUG2022

Welcome to the User Guide for TrueStudio Shield! Use the Menu to quickly jump around the content.


If viewing on mobile, the Menu will not be applicable. 

Shield Mechanics

Turning ON and Off

Under a velcro flap there is access to the ON|OFF switch. Position the switch to ON to turn on or OFF to turn off. 


To charge the Shield, access the charging port under the velcro strap. Use a USB Micro B power cord. A red LED means that is it charging. A separate green LED means that the power source is good. When the shield is done charging, the red LED will turn off and the green LED will stay on. Charging a Shield takes approximately 3 hours from fully empty. Estimated run time on a full charge is around 16 hours +

Shield Mechanics
Shield Overview.png

Upgrading TrueStudio Phoenix App

Upgrading TSP App
  • Each purchased Shield comes with a single use Phoenix Core upgrade Promo Code. It can be found in the original packaging of the Shield and is linked to its serial number.  

  • Redeem in the TrueStudio Phoenix App through the Pairing tile. 

  • A pop up window will appear. Press on the blue link to use the Promo Code that came with the Shield.

  • A Google Play "Redeem a gift card or promo code" screen will pop up where the Promo Code can be entered.  

  • If upgrading to the Phoenix Core without a Shield purchase, follow the same steps and tap on the "Purchase" button instead of the blue link in the text. 

Screenshot_Core Content Upgrade_TS Phoen


  • Before pairing, make sure that the Shield is NOT paired on native Android. If it is, "forget" the connection in native Android. Bluetooth MUST be paired in the app only. 

  • In the App, go to the Pair screen by pressing on the "Pair" tile from the Main Menu. Tap on the “ADD SHIELD” button to select the serial number of the Shield in use. 

  • Once paired, the chart below will populate with the connected devices. Right now, up to 2 Shields can be connected simultaneously.  

  • The Status column will populate with colored circles to indicate the device status

    • Green = communicating and connected to E-Gear​

    • Yellow = communicated and connected to E-Gear, but battery is low 

    • Red = communicating but not connected to E-Gear

    • Gray = Hardware is not communicating

  • The Gear column will show a Blue or Red colored circle to indicate if the Shield is assigned to Blue player or Red player in the games

  • The Serial column will show the serial number that is registered. 

  • Shield is available for all of the published game modes and is the only Gear available for "Practice" mode

01_Shield_Pair_02 cropped.jpg
01_Shield_Pair_04 cropped.jpg
01_Shield_Pair_06 cropped.jpg

Understanding the Scoreboard

Understanding Scoreboard
Scoreboard 1.png
Scoreboard 2.png
  • (1) Head and Body Transmitter Status lights

  • (1) Red Player and Blue Player Names

  • (2) Timer/Clock shows milliseconds for the last 10 seconds of each round. Replaced by “Match Over” at the end of the last round or if another winning criteria is met (Point Gap, Point Ceiling)

  • (3) Manually Add one point; Subtract one point for Red and Blue

  • (4) Round Number and Round Status: The number will indicate which round is currently in play. Color outline on circle = round in progress. Full Color circle = round completed. Black circle = round not yet started/rounds remaining to complete.

  • (5) Blue Point Total

  • (6) Navigation Bar: Return to Game Modes, Play/Pause/Replay, In-Game Setting

  • (6) Pause during a match: In-match, the navigation bar will disappear. To summon it, press anywhere on the scoreboard. Then press pause to pause the match.​

  • The winning player’s total score will flash at the end of the last round or if another winning criteria is met (Point Gap, Point Ceiling)

  • (6) Rematch will replace the Play/Pause in the navigation bar at the end of a match to start another match with the same Setup as the previously finished match. 




  • Q: Does TrueStudio Phoenix Core exist on any other operating system? 

  • A: TSP Core is only available on Android OS. 


  • Q: I paid for Core on Google Play Store because I didn’t know it came with my purchase of the TrueStudio Shield. Can I get a refund on the extra App purchase?

  • A: Yes. Contact customer support and provide a receipt from Google Play Store as well as for the Shield purchase to pursue a refund. Alternatively, the extra App code can be applied to a different Android user device instead.  


  • Q: I lost the card with my TrueStudio Phoenix Core download code. What do I do?

  • A: Contact customer support and provide the TrueStudio Shield serial number. 


  • Q: Can I use the Core code I received with my Shield on multiple devices? 

  • A: Each Shield has a linked unique Core code that can only be used once per Google Account User. After the Core code is redeemed the first time, Core can be downloaded to all the devices with the same Google Account User. If the devices have different Google Account Users, Core can only be downloaded to one of the devices. 


  • Q: Multiple people in my group want to have TrueStudio Phoenix Core on their Android devices, but I only bought one Shield so I only have one Core code. How do the other people download Core? 

  • A: For the other users that want to use the same Shield, they may purchase Core directly from the Google Play Store in the Core App through the Upgrade feature in Settings. 


  • Q: I already downloaded Core to use with someone else’s Shield, but decided to buy my own Shield. Can I get my Core purchase refunded? 

  • A: If the Shield was purchased within 30 days of the Core upgrade, a refund may be issued. Receipts will need to be presented to process the refund. 

Technical & Troubleshooting





FCC Numbers for the Shield

Contains FCC ID: QOQ-GM220P

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

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